Terms and conditions

These terms apply when you use Rekoja or buy any of our services. "Rekoja", "we", and "us" means Rekoja Limited, registered in Nigeria (CAC), which runs the platform and Rekoja's desk. It is the only company you deal with.

What we do

Rekoja helps you prepare visa, study, and relocation applications. Our services include self-serve preparation tools, application preparation by a case owner, refusal analysis, consultations, and add-ons. There is no subscription. Current services and prices are listed on the desk page.

We do not advise on your own immigration case. Our document and preparation services are delivered from Nigeria, with applicants who are in Nigeria, and the applicant is the client of record. Where a relative abroad pays, that relative is the payer only. For advice on your own UK case, use a regulated adviser. The official register is at gov.uk.

What we do not do

  • We do not decide applications. Only the relevant government authority can approve or refuse your application.
  • We do not guarantee outcomes. Any score or estimate is an estimate, not a prediction.
  • We do not sell scholarships, university places or visa appointments, and nobody can sell them to you.
  • We do not create, alter, or misrepresent documents, and we never hold or use your government login details.

Where our product uses AI, the AI never invents visa rules. Rules come from our verified rules database or a live check of an official source, and we show you which one you are looking at.

Your responsibilities

You agree to give us true, complete, and up-to-date information and documents. We prepare your application based on what you provide, and we rely on your honesty.

You also agree not to misuse the service: no false information, no preparing an application for someone who has not agreed to it, no interfering with or abusing our systems, and no sharing your account.

Before a caseworker starts on your case, you accept an engagement letter setting out exactly what work will be done. Accepting it also confirms that our staff may view the documents you upload for that case. We may run an identity check before certain applications are filed.

Our guarantee

If your application is refused because of a documentation error we missed, we refund the service fee for that case and support your reapplication for free. This is a promise about our own work, never about the government's decision. Full conditions are in the refund policy.

Your account

You can close your account at any time in Settings, then Security, once any open case is finished or cancelled. We may suspend or close an account used fraudulently, abusively, or in breach of these terms.

Liability

Except where the law does not allow liability to be limited (for example death, personal injury, or fraud), our liability to you is limited to a reasonable amount connected to the fees you paid for the service in question. Nothing in these terms removes rights you have under consumer protection law.

Governing law

The law of the Federal Republic of Nigeria applies when you deal with Rekoja Limited. Nothing here removes rights you have under the consumer law of the country you live in.

Changes

We may update these terms as our services change. Where a change materially affects an open case, we will tell you directly.

Contact

Email desk@rekoja.com, or see the complaints page.

Last updated: 6 October 2026. Rekoja Limited, registered in Nigeria (CAC).