Refund Policy
The short version
Before we start work on your case, you can have your money back. Once work has begun, the fee covers the work done. If your application is refused because of a documentation error we missed, you get a full refund and we prepare the reapplication free. Government fees are never ours to refund.
Our guarantee
If your application is refused because of a documentation error we missed, we refund your service fee in full and prepare your reapplication at no extra charge. This is a promise about our work, never about the visa decision. No one can guarantee a visa decision, and we do not.
Refunds by stage, for each job Rekoja's desk does
Our charge comes back in full before work starts. After that, the part for work not yet done comes back. Your quote lists each stage of your job before you pay, and the refund follows those stages. An official fee already paid to a body does not come back: its receipt is the proof.
| The job | Before work starts | After work starts | Official fees |
|---|---|---|---|
| Getting a document out | Our charge in full | The part for work not yet done, by the stages in your quote | Not refundable once paid to the body; the receipt is the proof |
| A prepared file | Our charge in full | The part for work not yet done, by the stages in your quote | Not refundable once paid to the body; the receipt is the proof |
| Refusal Rescue | Our charge in full | The part for work not yet done, by the stages in your quote | Not refundable once paid to the body; the receipt is the proof |
| The conversation | Full refund if you cancel at least 24 hours before it | Inside 24 hours, we rebook you once at no charge | None |
Either side may cancel a job. A document already collected for you is returned to you or sent on, as you choose, within five working days. If we cannot go on with a job for reasons within our control, you receive our charge back in full.
If you go ahead with a prepared file within 30 days, the conversation's fee is credited toward it in full.
Government and third-party charges (visa application fees, the immigration health surcharge, biometrics, couriers) are paid to the relevant authority or provider and are not refundable by us.
How to request a refund
Email desk@rekoja.com with "Refund" in the subject line, the name and email address you purchased under, and what you are requesting. We acknowledge every request within 1 business day and process approved refunds within 5 to 10 business days, back to your original payment method.
Your statutory rights
Nothing in this policy limits your statutory rights, including under the UK Consumer Rights Act 2015 and applicable Nigerian consumer protection law. Where the law gives you more than this policy does, the law wins.
Last updated: 17 October 2026. Rekoja Limited, registered in Nigeria (CAC).